Customer Success Support
Help top fashion brands succeed by solving challenges, managing workflows, and ensuring a seamless experience. If you're proactive, organized, and Excel-savvy, come join our team!
We usually respond within a week
Resourced is a fast-growing FashionTech startup helping modern fashion brands streamline their product development and production. We work with brands such as Axel Arigato, Flattered, Chimi, Icebug, Scholl, and Björn Borg. We are digitally transforming one of the largest, fastest-moving industries in the world.
We are now looking for a Customer Success Support to join our Gothenburg office on-site. In this role, you will play a crucial part in ensuring our customers get the best possible experience using our platform. You will be the bridge between our clients and our internal teams, helping brands solve challenges, optimize workflows, and maximize the value they get from our services.
This is an exciting opportunity to be part of a company that values transparency, collaboration, and continuous learning. We work hard but also make sure to laugh and celebrate our victories together. If you thrive in a fast-paced environment and want to grow alongside a scaling company, this is the perfect role for you.
Who you are
- A fast learner with a proactive mindset
- Highly organized and detail-oriented
- Solution-driven and able to prioritize effectively
- A social and communicative person who enjoys talking to customers
- Self-motivated and able to take initiative
- Comfortable handling large amounts of administrative tasks and data
- Experienced in Excel – strong skills required
What you will do
- Provide top-tier support to our customers, ensuring their needs are met efficiently
- Handle incoming customer inquiries and resolve issues with a problem-solving mindset
- Manage and track large amounts of information to keep our customers updated and satisfied
- Help optimize customer workflows by providing guidance and best practices
- Work closely with internal teams to ensure a seamless customer experience
What we offer
- Wellness grant
- Occupational pension (5% flat) and insurance (TFA, TGL, medical insurance)
- Team building activities and trips
- And of course, the hardware and environment you desire to do your best work possible!
We’re eager to find the right person for this role and we will hire as soon as we find that person. If you’re ready to make a real impact and grow with us, we’d love to hear from you!
Due to GDPR we do not accept applications via e-mail.
Start date: ASAP
Work extent: Full time, permanent position
Location: Gårda, Gothenburg (on-site)
Contact: Mathilda Munck, Customer Success Manager
mathilda@resourced.com, +46 70-603 71 16
- Department
- Customer Success
- Locations
- Gothenburg, Sweden
Gothenburg, Sweden
A fun and collaborative work environment
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Collaboration
1+1=3. The iPhone wasn't created because Apple had great designers, hardware and software engineers. It's because they worked together.
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Straightforward
Let's keep things simple. A transparent, no bullshit, no politics environment, where focus is on finding simple solutions - both to the fashion industry as well as to ensure we all thrive the best every day.
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Fun
We like to laugh and smile, a lot! When things go well, we celebrate. When things don't go so well, we joke about it and get back to work!
A truly global company
Resourced is a global company from birth, meaning we employ and work with clients on all continents. United by our mission, hard work and result oriented mentality, we believe it's less important where or how you do your work. That said, it's also important that everyone is enjoying themselves and have fun while working! That's when the best results come!
About Resourced
A fast-growing FashionTech company supporting modern fashion brands find and manage production. We help brands all over the world, from small hip sneaker brands such as South Korean GRDS, to the largest and most well-renowned ones like Ralph Lauren. Join us on our journey towards digitally transforming one of the largest, fastest-moving industries in the world!
Customer Success Support
Help top fashion brands succeed by solving challenges, managing workflows, and ensuring a seamless experience. If you're proactive, organized, and Excel-savvy, come join our team!
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